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Modules

mySuite (more features)

mySuite modules is an outstanding and reliable tool. Developed from scratch, it has 15 years of experience embedded in its codelines, translated into a highly intuitive interface, backed up by a solid and safe structure.

Message System

The mySuite Message system lets you reach all co-workers, clients and customers, even those who are not online, when you sent them messages, files or both.
The idea is to have a tool that speeds up communication, making your message, files and documents available to anyone authorized as soon as he or she logs on to mySuite.

Telephone Support

mySuite has a complete system for registering Telephone Support actions. It records the time and date of those actions, as well as a description of the reason for the call and the solution in a data base that can be accessed at any time, thus tracking the entire history of all contacts.

Online Support

Understanding your customer's need for effective communication channels is absolutely necessary for any undertaking’s success.

Document Storage

With mySuite, you can add documents to Help Desk Tickets, Internal Requests and Messages. The link will be safely stored for the entire life cycle of the operation.

Task Management

Delegating is a necessity, but it only works when the right task goes to the right person. In practice, the essence of delegating is far removed from simply transferring the task. It must also incorporate into the transfer the conditions for that task to be carried out.

Discission Forums

The Forum was created to attend to requests from many customers. Our customers wanted a place where a task or project could be discussed by a select group of co-workers without needing to schedule meetings or even relocate in order to take part.

Internal Requests

Designed to meet the demand for internal communications between business departments, sectors, and co-workers, the Requests module can be used for internal IT support as well as processing other information that needs to be registered, followed up on, and controlled.

Knowledge Base Management

Many businesses lack planning and organization, which prevents their documents from being correctly stored and automatically updated. It is a delicate situation for businesses with many employees, especially if they are spread about different regions of the country.

Internal Communicator

Our internal communicator is an instant message chat that allows co-workers to communicate in real time via the internet.

Group Chats

Urgent issues may demand many people to get a solution in place. That's where real time s into play and connect everyone needed in one single place.

Reports

Generating reports facilitates the control of support actions by operator, department, and customer, among others.

Help Desk

The Help Desk’s objective is to organize the exchange of messages between a business and its customers, partners, and suppliers. It is a communication tool that functions 24 hours a day. Even if no one is online to respond to messages, your customers can create a ticket at any time and wait for your answer.

Complete Solution

Accessible through the Internet, it is easy to implement at a fair cost. With mySuite, you will also get hosting, data replication, backups, updates and much more.

Fully Integrated

Helping improve your organizational performance and raising productivity, mySuite provides a considerable increase in quality for all of your company's communications processes.

BraZip Technology uses the best technology for developing web-based software and solutions in a wide variety of market sectors.

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