Accessible through the Internet, easy to implement,
at a fair cost.
mySuite is a web-based solution using Cloud Computing. It has been elaborated with a variety of resources that let you streamline your business’s internal and external communications, organize intellectual capital, standardize tasks, and improve internal processes in an innovative way.
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Make sure messages reach their destination
| Improve internal communications |
| Inform co-workers in a given department about changes in procedures |
| Use public messages for praise, or send private messages |
| Send messages to all co-workers to create a Bulletin Board |
Provide Total Quality in Customer Support
| Register telephone calls received and made |
| Compute how much time is spent on telephone support for all operators |
| Follow up on pending questions that have been asked via telephone support |
| Provide reports for all telephone support given per customer |
Provide Total Quality in Customer Support
| Managerial reports with a variety of statistics, evaluations of quality, control of Average Resolution Time (ART), peaks in support, among others |
| Pre-defined messages to facilitate contact and avoid wasting time by having to type the same phrases every time a new customer contacts you |
| Control your response wait time |
| Storage of all dialogues so you can research even anonymous chats |
| Wait queue based on available support operators per groups of support personnel |
| You can distribute information about the standardization of processes and procedures adopted by your company |
| Scalability: use a tool designed to support your business’s growth |
| The possibility of transfering support requests between operators |
Communications is carried out using RTMP (Real Time Message Protocol) There is no need to "refresh the page" to see if you have new messages.
Your Operations will flow much more quickly and efficiently than in traditional chats.
All histories of prior conversations are stored in our data banks so you can search for the appropriate support actions and user, whether in a chat or using the Help Desk. This makes contact with your business quicker and more personal.
We have developed our system to increase security levels during dialogues, reducing the possibility of infections from viruses, worms and other threats.
We have a variety of physical and electronic security procedures to protect data from loss and unauthorized access. Furthermore, message traffic uses sockets.
Using software appropriate for communications with customers rather than popular communicators demonstrates your business’s seriousness and professionalism.
It also avoids conversations that are not germane to your business’s principal activity.
Your customers will feel more secure knowing that there is a team trained and ready to assist them, transmitting confidence and seriousness via your site.
BraZip Technology has been on the market for over fifteen years, offering high quality, reliable and serious products and services.
Using software like the now deactivated MSN and similar communicator programs results in lost productivity due to employee contact with friends and relatives during work hours.
An operator can assist several customers at the same time and still interact with other operators. Our system lets you configure it so each operator can carry out a maximum number of simultaneous support actions, thus preventing a drop in quality during support.
The customer may select which department he or she wants to contact. Thus, your business will offer quicker support as questions will be sent directly to the sector responsible. It also lets support be transferred to other operators.
This resource facilitates and puts support requests made on your site in order if an operators is carrying out simultaneous support actions and the number customers waiting is greater than capacity. Online Support will automatically place those customers in order and send them to the operator as prior support actions are concluded.
You can program automatic responses (salutations, answers, farewells, etc.) to standardize support actions and make them orderly. Since customers generally ask similar questions, predefined messages are sent more quickly than if you have to always type them out. You, thus, avoid mistakes and using abbreviations.
This button advises visitors to your site if your support system is active (online), with operators ready to render support, or not. If your company does not offer 24 hour a day online support, this button will show that support is offline.
Your customer can leave a message that will be sent to your e-mail.
Simplicity and Efficiency, Hand in Hand
| Allow the system to manage your attachments |
| Simplified organization of day-to-day tasks, with reminders, delegated by co-workers themselves |
| Make documents available to your internal staff |
| Make documents available to customers and partners |
| Receive files from customers. |
Simplicity and Efficiency, Hand in Hand
| The scheduling of a series of appointments, meetings, events, conventions, conferences, visits to customers and suppliers, among others, can be programmed for alerts, and to repeat as needed |
| Simplified organization of day-to-day tasks, with reminders, delegated by co-workers themselves |
| Priority levels for carrying out determined activities |
| Control of pending matters with follow up of delegated tasks, ideal for supervisors |
| Registry for tasks, deadlines, creating reports |
| Group tasks by projects |
Provide Total Quality in Customer Support
| Messages are archived and centralized in an integrated data bank |
| Users are instantly notified after a topic of interest has been updated |
| Multiple files can be attached to the topics |
| Keywords can be added to topics to facilitate searches |
| Time between messages allows for reflection on the topic |
| You can distribute information about the standardization of processes and procedures adopted by your company |
| New users have additional time to read and compose their responses, while more experienced users increase their learning and build relationships |
| All users involved in a topic can express their opinion |
| Responses to questions can be viewed and discussed by everyone |
| Forum discussion is less formal and, potentially, richer than face to face discussion |
| Procedures are transparent for everyone |
| The interface is web based and accessible from any computer with an internet connection |
| There is no need to reorganize your infrastructure |
| Data is stored in a highly secure data center |
| You do not need to worry about security flaws, worms, and other types of viruses |
Follow and Control Pending Issues Securely
| Organize internal demands for communications with management, control, and tracking of the same |
| History of all requests made by and for all company employees |
| Reports and statistic for requests |
| Security when accessing messages |
| Create a knowledge base shared by your entire organization |
| Facilitate the inclusion of content, information indexing, and, most importantly, contextualized data search |
| Ease of managing content due to a simple and standardized filing structure |
| Increase the speed of access to information |
| Reduce the number of errors and problems caused by out-of-date files |
| You can distribute information about the standardization of processes and procedures adopted by your company |
| Organize the dates and times of visits by customers, commitments, meetings, conferences, conventions, events... |
| Easily exchange information among all parties |
| Data registered, organized, centralized, and securely stored |
Instant Conversations without Losing Productivity
| Exchange instant messages and create group chats with co-workers, customers, headquarters, and affiliates for real time conversations wherever they are |
| Eliminate popular tools like MSN and Google Talk that negatively affect productivity |
| The Internal Communicator reduces possible infections from viruses, worms, and other threats, as it is a private, in-company communicator, free from external attack. |
| Reduce costs arising from telephone service and maintaining equipment used for that end |
With the internal Communicator, co-workers increase professional contact with one another in real time, without needing to move about. You can communicate with employees at your headquarters or at affiliated locations, with those traveling abroad, or with those at your suppliers. In addition, it can generate a permanent history of conversations among co-workers that can be consulted.
Popular communicators like MSN, ICQ, and Google Talk are not professional tools. They increase the loss of user productivity because of communications that are not germane to your business environment
Contact among co-workers is continuous. Even those who are at your supplier, with a customer, or even taking care of business abroad can access your business's Internal Communicator to resolve corporate issues at a distance.
The Home Office has become an attractive option, principally for small businesses and micro-enterprises, as it represents a considerable reduction in expenses.
Its expansion has changed the business context and employment profile, with the outsourcing of services generated by new business models arising from globalization of the economy.
The Internal Communicator is a perfect tool for businessmen and entrepreneurs who use a home office, as it allows their businesses’ employees to maintain constant contact, even from a distance, without the high cost of telephone calls.
Create group chats to communicate with several people from your business at the same time, for as long as you need, anywhere on the planet. You will have a history of everything that was discussed.
Using a program specifically designed for internal communications instead of public communicators eliminates conversations that are not germane to your business's principal activities.
Today, many businesses use programs like the recently deactivated MSN for communications, thus leading to a loss of productivity from employee interaction with friends and relatives. Our chat resource has the same works like MSN, but it works on your business's private network.
With your company's co-workers using an instant communications system, there will be no need for constant telephone contact, thus creating a great reduction in costs from telephone service.
Provide Total Quality in Customer Support
| Participate in real-time with your co-workers in a private space |
| Maintain a history of all conversations |
| Quickly and agilely solve problems |
| Reduce the distance between your headquarters and affiliates |
Provide Total Quality in Customer Support
| View evaluations of support activities rendered |
| Have a holistic view of your business |
| Control support time and response time for calls |
| Consult histories and generate reports for your customers |
| View graphics for performance and peaks in support |
| Consult quantitative data and statistics per sector |
| Augment your business’s direct channels of communication |
| Improve communications with customers |
| Eliminate information loss from emails |
| Receive a confirmation with the exact time that a message has been read |
| Reduce spam |
| Organize and control the flow of messages received by your business |
| Follow support personnel productivity |
| Give all your costumers technical support |
Help Desk was developed to operate with the speed and agility your business needs. Tickets are sent directly to sectors responsible, without middlemen, which reduces response time for your customer.
Your customer can open a ticket using Help Desk by using the automatic identification at login using a unique password. This keeps third parties from accessing information exchanged with your business.
Attractive due to its ease of use and pleasant appearance, thus reducing the like hood that customers will resist using it.
Ypur organization and professionalism will satisfy your customer. At all times, users have the convenience of beign able to accompany the resolution of thei tickets via the web and can receive email messages confirming actions by your business.
Brazip Technology has been offering high quality products and services for over ten years. We have a unique staff, trained and ready to help you, that radiates confidence and seriousness, including after you purchase our product
Help Desk was designed to give support to any size company, which is why its price is acessible to even small businesses and micro-enterprises.
Reports and statisticcs reports show your business's productivity by operator, category, or department. Analysis can be done for a specific period to verify the seasonality of sales or to evaluate employees' performance and to determine human resource needs.
By surveying data you can identify problems and how often they occur, including operator or system downtime. Thus, your business's statistical information can be measured and studied in order to take preventative and corrective actions in all areas.
Each ticket has a unique identification number so any operator can follow up with immediate support, as tat operator will have full acess to both the tickets and the customers histories.
In addition, as tickets are stores and ordered, you can search via keywords, transfer support to other operators or other departments, and add a solution to the knowledge base (Knowledge Base Management).
Interactions with your business are recorded and can be accessed at anytime to consult and confirm important information.
Your solution is hosted at a data center in the USA to provide your data base with greater security through your monthly subscription.
Furthermore, Brazip Tecnology uses a variety of procedures for physical and electronic security to protect your information from loss and unauthorized access.
With Help Desk, all contacts made (questions, answers, registrations, support requests...) are stored ina history, making it possible to acess all past support actions for specific customers in just a few clicks of the mouse.
At any time, users themselves can lookup and see all of their past interactions.
